We hope you love what you’ve ordered! But just in case you’re not 100% satisfied, we’ve made the return process super easy.
How long do I have before making a return, and do I have to pay for shipping?
1. You have a max of 45 days to make returns. You must send back and postmark your return packages within 45 days after the purchase date. No returns made after 45 days from the purchase date will be accepted.
2. Shipping is free on your 1st return for any order.
3. After you have already returned items from an order but would like to make additional returns for additional items, you must do so within 45 days of the purchase date. Please notice that the second return shipping is at your own cost.
How do I make a return?
1. Sign into your Burrly account, you can skip this step if you placed order by Guest.
2. Go to Burrly returns page.
3. Fill the form, indicate the reason, and submit.
4. Print the return label and securely tape it on the outside of your return package.
5. Call the post office to arrange a collection or drop off at your nearest post office.
NOTE: If you are paying to ship back the return yourself, you can use any shipping method you like, just make sure it’s postmarked no later than 45 days from the purchase date.
Can I still return items if they are worn, damaged, or have the tags removed?
1. You can only return items that are unworn, unwashed, undamaged, have the original tags/packaging attached and hygiene sticker intact.
2. Items with non-returnable marks and free gifts cannot be returned.
Important Notice:
1. Please do not send your return to the sender’s address on your package. This is not the return address and will affect the processing of your return. You should only send it to the address on the shipping label we provide even if you are using your own shipping.
2. Please make sure you don’t include non-Burrly items by accident in your return package. We will not be responsible for sending back those items to you.
Refunds
1. Refunds will be processed within 7 days after we receive your package. The refund will be issued to the original payment account OR as per your request.
2. The original shipping fee and insurance are non-refundable.
NOTE: If you have any issues with your return, you must contact Customer Support within 180 days after your order was first placed.
